Privacy Policy
How we collect, use, and protect your personal information
Last updated: 9/18/2025
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1. Introduction
FreeeSIMs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services and website. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Device information (IMEI, device model, carrier)
- Payment information (when applicable)
- Customer support communications
Usage and Technical Information
- Network usage data and connection logs
- Device location information (approximate)
- App usage and performance data
- Website analytics and cookies
- IP addresses and network identifiers
3. How We Use Your Information
We use your information for the following purposes:
- Providing and maintaining our eSIM services
- Processing account registration and authentication
- Managing promotional offers and partnerships
- Customer support and technical assistance
- Service improvement and analytics
- Legal compliance and fraud prevention
- Marketing communications (with your consent)
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your account plus applicable legal requirements.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Delete your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Data portability (where applicable)
9. Third-Party Links and Services
Our services may contain links to third-party websites or integrate with partner services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, sold, or disclosed, and the right to opt-out of the sale of personal information. We do not sell personal information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
FreeeSIMs Privacy Team
Email: [email protected]
Address: [Your Business Address]
Phone: [Your Phone Number]