Refund Policy

1. Overview

FreeeSIMs is committed to providing excellent service and customer satisfaction. This Refund Policy outlines our policies regarding refunds, cancellations, and money-back guarantees for our eSIM services.

2. Free Service Policy

Our core eSIM services are provided free of charge through promotional offers and partnerships. Since our primary service is free, traditional refunds do not apply. However, we are committed to resolving any service issues and ensuring customer satisfaction.

3. Paid Services and Add-ons

For any paid services, premium plans, or add-ons, the following refund policy applies:

30-Day Money-Back Guarantee

• Full refund available within 30 days of purchase
• No questions asked for unused services
• Partial refunds for partially used services at our discretion
• Processing time: 5-10 business days to original payment method

4. Promotional Offer Refunds

For promotional offers completed to earn free service:

• If you're unsatisfied with an offer, contact the offer provider directly
• We can assist with dispute resolution but cannot process direct refunds
• Failed offers due to technical issues will be replaced or credited
• Offer completion disputes are handled case-by-case

5. Service Issues and Credits

If you experience service problems, we will:

• Provide technical support to resolve issues
• Extend service duration for verified outages
• Offer alternative solutions or service credits
• Replace defective eSIM profiles at no charge

6. Non-Refundable Items

The following items are not eligible for refunds:

• Services used beyond the refund period
• Digital downloads after successful installation
• Third-party promotional offers (subject to partner policies)
• Services terminated due to policy violations

7. Device Compatibility Issues

We provide comprehensive device compatibility information before service activation. Refunds for compatibility issues will be considered if our compatibility check was inaccurate or if we failed to provide adequate information.

8. Cancellation Policy

Account Cancellation

• You may cancel your account at any time
• No cancellation fees for free services
• Paid services may be cancelled with pro-rated refunds
• Account data will be deleted according to our Privacy Policy

Service Suspension

• Services may be suspended for policy violations
• Refunds not available for suspended services
• Appeal process available for disputed suspensions

9. Refund Process

How to Request a Refund

1. Contact our customer support team
2. Provide your account information and reason for refund
3. Include any relevant documentation or screenshots
4. Allow 2-3 business days for review
5. Receive confirmation and processing timeline

Processing Timeline

• Refund approval: 2-3 business days
• Credit card refunds: 5-10 business days
• PayPal refunds: 1-3 business days
• Bank transfers: 3-7 business days

10. Dispute Resolution

If you're not satisfied with our refund decision, you may escalate the matter through our dispute resolution process. We're committed to finding fair solutions that work for both parties.

11. Force Majeure

Service interruptions due to events beyond our control (natural disasters, government actions, network outages) may not be eligible for refunds but will be addressed through service extensions or alternative solutions.

12. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated through our website and email notifications. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For refund requests or questions about this policy, please contact us: